
There is a strong relationship between the consumer reviews and consumer behavior. According to PowerReviews.com, 92% of internet users read review sites and 89% of people say that reviews influence their spending decision.
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Without the necessary customer engagement strategies and systems in place, your business could potentially kick off 2012 with negative feedback on the top of review and social media sites… as well as customers’ minds – most of which can be AVOIDED!
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